Refund and Returns Policy

At Randi Enterprise, we strive to provide you with the best possible shopping experience. We understand that there may be instances where you may need to return or seek a refund for a product. This Refund and Returns Policy outlines our guidelines and procedures for handling such cases.

Eligibility for Returns

We accept returns for products that are in new condition, unworn, unaltered, and free from any damage caused by the customer. The original packaging and all tags must be intact and included with the returned item. Returns must be initiated within 20 days from the date of receipt of the original order.

Return Process

To initiate a return, please contact our team at operation@randient.com. Provide details of the item you wish to return, including the order number and reason for the return. Our team will guide you through the return process, including providing you with a return authorization if required. Please ensure that the item us securely packaged to prevent damage during transit.

Return Shipping

The cost of return shipping is the responsibility of the customer. We recommend using a trackable shipping method to ensure the safe return of the item.

Refund Process

Once the returned item is received and inspected, we will notify you of the status of your refund. If the return is approved, we will initiate a refund to the original payment method used for the purchase. The refund amount may be subject to deductions for any shipping costs or applicable fees.

Exchange Policy

We offer exchanges for items of the same value or for a different size or colour, subject to availability. If the desired exchange item is unavailable, we will provide you with a refund for the returned item.

Damaged or Defective Products

In the case of receiving a damaged or defective product, please contact our team immediately. We may request supporting documentation, such as photographs, to assess the issue. Upon verification, we will arrange for a replacement or refund, including any associated shipping costs.

Non-Returnable Items

Certain items may be non-returnable, including but not limited to intimate apparel, swimwear, and personalized/customized items. We will clearly specify non-returnable items on our website or during the purchase process.

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